CCTV & Security Systems
- HD/4K/AI CCTV
- Access control
- Alarms & fire detection
- Remote monitoring
All services
IT Support & Helpdesk
24/7 technical support with guaranteed SLAs. We solve your IT problems in minutes, not hours.
1–4h SLA
ISO 27001
24/7
Local team
Overview
Our helpdesk team runs on a priority ticket system with remote and onsite support and measurable SLAs (1–4 hours). We manage your IT assets, document every incident, and report trends that affect your team's productivity.
From proactive monitoring to emergency escalation, IT Arena acts as an extension of your IT department — without the cost of a full in-house team.
What's included
- Priority ticket system
- Remote & onsite support
- 1-4h SLA
- Asset management
How we work
- 01
Consultation & audit
We understand your goals, infrastructure, and priorities.
- 02
Proposal & plan
Clear proposal with SLA, timelines, and transparent pricing.
- 03
Delivery & support
Execution with a local team and ongoing support.
Related services
Telecommunications & VoIP
- VoIP PBX (Asterisk/3CX)
- IP phones & video conferencing
- SIP trunking
- Virtual numbers
Network & Infrastructure
- LAN/WAN/WiFi network
- Structured cabling
- Firewall & VPN
- 24/7 monitoring
Cloud & Microsoft 365
- Microsoft 365 / Azure
- Cloud backup & DR
- Virtualization (Hyper-V/VMware)
- Professional email
A strategic partner, not just a vendor
500+ businesses in Albania trust IT Arena for infrastructure and day-to-day support.
Request a quote now